DOCUMENT:Q228495 08-MAY-2002 [sna] TITLE :After Upgrade to SNA Server 4.0 SP2, COMTI Application Fails PRODUCT :Microsoft SNA Server PROD/VER:WINDOWS:4.0 SP2,4.0SP2 OPER/SYS: KEYWORDS:kbsna400sp3fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft COM Transaction Integrator for CICS and IMS, version 4.0 SP2 - Microsoft SNA Server, version 4.0SP2 ------------------------------------------------------------------------------- SYMPTOMS ======== Upon invocation of a method of a COMTI component library, an "Out of memory" message is returned to the client application, and Microsoft Transaction Server writes event 4104 to the application event log. The following are examples of such event log entries. The first two examples contain "eyecatchers": "KERNEL32!Interlocked..." and "(Exception: C0000005)." However, these are not necessarily present, as in the third example below. Example 1. Event ID: 4104 Source: Transaction Server Type: Error Category: Context Wrapper An object call caused an exception. (Package: BroncBuster) (ProgId: Library.Interface.1) (CLSID: {014A26B5-C2A4-11D2-81C2-0001FA37721E}) (Interface: IDispatch) (IID: {00020400-0000-0000-C000-000000000046}) (Method: 6) (Microsoft Transaction Server Internals Information: File: d:\viper\src\runtime\cw\cwlib.cpp, Line: 935) (Exception: C0000005) (Address: 0x77f051a9) KERNEL32!InterlockedExchangeAdd + 0x9 tagen!Ordinal95 + 0x5477 tagen!Ordinal95 + 0x216F mtxex!DllUnregisterServer + 0xB393 mtxex!DllUnregisterServer + 0x102EC In the above description, "Library.Interface.1" is the ProgID of the COMTI component library. Also, "Exception: C0000005" indicates an access violation. Example 2. Event ID: 4104 Source: Transaction Server Type: Error Category: Context Wrapper An object call caused an exception. (Package: CedarBank) (ProgId: Cedar.Bank.1) (CLSID: {EEB4EBF3-9A63-11D0-AB6F-00AA00C1479E}) (Interface: IDispatch) (IID: {00020400-0000-0000-C000-000000000046}) (Method: 6) (Microsoft Transaction Server Internals Information: File: d:\viper\src\runtime\cw\cwlib.cpp, Line: 935) (Exception: C0000005) (Address: 0x77f0515a) KERNEL32!InterlockedIncrement + 0xA mtxex!DllUnregisterServer + 0xB393 mtxex!DllUnregisterServer + 0x102EC Example 3. Event ID: 4104 Source: Transaction Server Type: Error Category: Context Wrapper An object call caused an exception. (Package: TestVB)(ProgId: TestPilote_COMTI.MCVB.1) (CLSID: {8D79A611-E784-11D2-9BD2-0008C7F7EC7C}) (Interface: _MCVB) (IID: {8D79A600-E784-11D2-9BD2-0008C7F7EC7C}) (Method: 6) (Microsoft Transaction Server Internals Information: File: d:\viper\src\runtime\cw\cwlib.cpp, Line: 861) CAUSE ===== COMTI runtime components try to manipulate Performance Monitor object counters in shared memory. The shared memory does not have appropriate access tokens, which leads to an access violation. The access violation is caught by Microsoft Transaction Server (MTS), which causes the "Out of memory" message to be presented. Simultaneously, MTS writes an event 4104 record to the Event Log. RESOLUTION ========== To resolve this problem, obtain the latest service pack for SNA Server version 4.0. For additional information, please see the following article in the Microsoft Knowledge Base: Q215838 How to Obtain the Latest SNA Server Version 4.0 Service Pack STATUS ====== Microsoft has confirmed this to be a problem in COM Transaction Integrator for CICS and IMS, version 4.0 SP2. This problem was first corrected in SNA Server version 4.0 Service Pack 3. Additional query words: ====================================================================== Keywords : kbsna400sp3fix Technology : kbAudDeveloper kbSNAServSearch kbCOMTISearch kbCOMTI400SP2 kbComSearch Version : WINDOWS:4.0 SP2,4.0SP2 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.