DOCUMENT:Q232629 31-DEC-2000 [iis] TITLE :Errors Occur When the MTS Identity Is Not Set to Default User PRODUCT :Internet Information Server PROD/VER::4.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Internet Information Server 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you attempt to open an ASP application in the Web browser, the following error message occurs: Server Application Error An error occurred reading or setting a configuration parameter. (0x80080005) After you receive this error message, the Event Viewer will contain the following system event: DCOM got error "Logon failure: unknown user name or bad password. " and was unable to logon DOMAINX\Administrator in order to run the server: {182C40F0-32E4-11D0-818B-00A0C9231C29} If you start the Microsoft Transaction Server (MTS) Explorer, which loads the MTS snap-in for the Microsoft Management Console (MMC), and attempt to open a System package, the following error message occurs: An error occurred accessing components in the system package on this computer. Error code was 8080005. Make sure that: Microsoft Transaction server is installed correctly. If you have set a specific identity for the system package, check that the user account and password are correct and user is a member of the local Windows NT Administrators group. CAUSE ===== These errors occur because the MTS identity is not set to the default user. RESOLUTION ========== To resolve this issue, change the identity back to the default user. To do this, perform the following steps: 1. Open the MMC, and open the system package that causes the error described in the "Symptoms" section. 2. Clear the error message. 3. Click Yes when prompted by the following message: The previous error could have been caused because the system package identity is configured with an invalid user account or password. Do you want to try resetting this identity to the default. 4. After you click Yes, you may receive the following error message: Error occurred accessing components in the system package on this computer. Make sure that Microsoft Transaction Server is installed correctly. If you have set a specific identity for the system package, check that the user account and password are correct, and user is a member of the local NT administrators group. If you receive this error message, unregister and then reregister the following dynamic-link library (DLL) files (located in the Winnt\System32\MTS folder). To do this, click Start, click Run, and then enter the following commands: " regsvr32 /u mtxclex.dll regsvr32 /u mtxcatex.dll regsvr32 /u mtxextrk.dll regsvr32 mtxclex.dll regsvr32 mtxcatex.dll regsvr32 mtxextrk.dll " (without the quotation marks) MORE INFORMATION ================ For more information about the MTS identity, see the "Identity Tab (Package)" topic in the MTS Help. Additional query words: ====================================================================== Keywords : Technology : kbiisSearch kbiis400 Version : :4.0 Issue type : kbprb Solution Type : kbpending ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.