DOCUMENT:Q234916 08-MAY-2002 [sms] TITLE :SMS: Internal Err. in Admin. Console When Refreshing Pkg. Status PRODUCT :Microsoft Systems Management Server PROD/VER:winnt:1.2,2.0 OPER/SYS: KEYWORDS:kbMMC kbsms200 kbsms200bug kbsms120 kbsms120bug kbsmsAdmin ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server versions 2.0, 1.2 ------------------------------------------------------------------------------- SYMPTOMS ======== On sites with a large number of packages, the Microsoft Management Console (MMC) Administrator Console may display a message box titled "Internal Error" when you attempt to open or refresh one of the nodes under Package Status. The message box text is: An error occurred during your last operation. Please shut down the Systems Management Server Administrator's Console and restart it. For debugging information, press the More Information button. The message box may take a long time to come up. If you press the More Information button on the message box, it usually looks like the following: _com_error exception in MMC Admin UI! Description: Factory Enumeration Failure HRESULT: 0xEEEE0001 File: E:\OPAL\mmcadminui\Support\SMS_NMGR\NMGR_NodeData.cpp Line: 221 <><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><> Description: XXXXX In the text above, XXXXX is usually something like: SQL Err>> DBProcess is DEAD or not enabled. SQL Err>> Invalid operator for datatype op: UNKNOWN TOKEN Or some other text indicating that there is a problem with the SQL Server. Other symptoms include an access violation (AV) in SQL Server. Additionally, the connection between the SMS Provider and SQL Server may stop responding. The SMS Provider will time out in about 10 minutes. When this happens, the Package Status nodes in the MMC Administrator Console will show the hourglass and appear to have stopped responding until the "Internal Error" message box comes up. WORKAROUND ========== To resolve this problem, obtain the latest service pack for Systems Management Server 2.0. For additional information, please see the following article in the Microsoft Knowledge Base: Q236325 SMS: How to Obtain the Latest Systems Management Server 2.0 Service Pack STATUS ====== Microsoft has confirmed this to be a problem in Systems Management Server 2.0. This problem was first corrected in Systems Management Server 2.0 Service Pack Service Pack 1. MORE INFORMATION ================ Additional query words: prodsms hang hangs hung admin timout ====================================================================== Keywords : kbMMC kbsms200 kbsms200bug kbsms120 kbsms120bug kbsmsAdmin Technology : kbSMSSearch kbSMS120 kbSMS200 Version : winnt:1.2,2.0 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.