DOCUMENT:Q235423  01-OCT-1999  [sna]
TITLE   :Cannot Open Config File if CPI-C Symbolic Name Has Invalid LU
PRODUCT :Microsoft SNA Server
PROD/VER:WINDOWS:3.0,3.0SP1,3.0SP2,3.0SP3,3.0SP4,4.0,4.0SP1,4.0SP2
OPER/SYS:
KEYWORDS:kbsna400sp3fix kbsna300sp1 kbsna300sp2 kbsna300sp3 kbsna300sp4 sna4 kbsna400sp1 kbsna40

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft SNA Server, versions 3.0, 3.0SP1, 3.0SP2, 3.0SP3, 3.0SP4, 4.0, 4.0SP1, 4.0SP2 
-------------------------------------------------------------------------------

SYMPTOMS
========

Opening an SNA Server configuration file (for example Com.cfg) results in the
following error message:

   SnaOle

   The Partner LU specified for the CPI-C Symbolic Destination Name does not
   exist.

If you click the OK button in the error dialog box, a blank screen is displayed
in the SNA Server Manager.

Attempting to dump the contents of the same SNA Server configuration file using
SNA Server's offline configuration tool (Snacfg.exe.EXE) results in the
following error:

   Config file is: <path>\<configuration file name>
   The Partner LU specified for the CPI-C Symbolic Destination Name does not
   exist.

CAUSE
=====

An SNA Server Manage component incorrectly handles a non-fatal error, which
results in the failure to open a configuration file that contains a CPI-C
Symbolic Destination Name that refers to a Partner LU that no longer exists in
the configuration file.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for SNA Server version
4.0. For additional information, please see the following article in the
Microsoft Knowledge Base:

   Q215838 How to Obtain the Latest SNA Server Version 4.0 Service Pack


STATUS
======

Microsoft has confirmed this to be a problem in Microsoft SNA Server versions
3.0, 3.0 SP1, 3.0 SP2, 3.0 SP3, 3.0 SP4, 4.0, 4.0 SP1, 4.0 SP2. This problem was
first corrected in SNA Server version 4.0 Service Pack 3.

MORE INFORMATION
================

This problem can occur if an SNA Server configuration file contains a CPI-C
Symbolic Destination Name that is configured with a Partner LU Name that no
longer exists in the configuration. When you delete Remote APPC LUs from an SNA
Server configuration, existing CPI-C Symbolic Destination Names should be
checked to make sure that they do not refer to these deleted APPC LUs.

CPI-C Symbolic Destination Names are global to the SNA Server subdomain, so this
problem may also occur when you remove an SNA Server computer from the
configuration, as removing the SNA Server computer will also remove all APPC LUs
defined for that SNA Server computer.

Additional query words:

======================================================================
Keywords          : kbsna400sp3fix kbsna300sp1 kbsna300sp2 kbsna300sp3 kbsna300sp4 sna4 kbsna400sp1 kbsna400sp2 
Technology        : kbAudDeveloper kbSNAServSearch kbSNAServ300 kbSNAServ400
Version           : WINDOWS:3.0,3.0SP1,3.0SP2,3.0SP3,3.0SP4,4.0,4.0SP1,4.0SP2
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1999.