DOCUMENT:Q235730  11-JUL-1999  [sms]
TITLE   :SMS: Remote Control Fails on Win95 Client w/ Nitro 3D Video Card
PRODUCT :Microsoft Systems Management Server
PROD/VER:winnt:2.0
OPER/SYS:
KEYWORDS:kbsms200 kbsms200bug

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The information in this article applies to:

 - Microsoft Systems Management Server version 2.0 
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SYMPTOMS
========

Windows 95 Clients with the Nitro 3D video adapter might experience the
following problems with Systems Management Server Remote Control Agent:

 - As soon as the remote control agent initializes during boot, the client
   displays a blue screen with a Fatal Exception 0E raised.

-or-

 - With the STB Vision add-on installed, the remote control agent initializes,
   but, when trying to remote control, the client a white screen appears and
   you're unable to view the client desktop.

WORKAROUND
==========

On clients that use the STB Nitro 3D video card, do the following:

1. In Control Panel, double-click the Display icon.

2. Click the Settings tab.

3. Click Advanced Properties.

4. Click the Performance tab.

5. Set Hardware acceleration to None.

STATUS
======

Microsoft has confirmed this to be a problem in Systems Management Server
version 2.0. This problem has been corrected in the latest U.S. service pack for
Systems Management Server version 2.0. For information on obtaining the service
pack, query on the following word in the Microsoft Knowledge Base (without the
spaces):

   S E R V P A C K

Additional query words: prodsms RC Quick Windows Viewer wuser

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Keywords          : kbsms200 kbsms200bug 
Technology        : kbSMSSearch kbSMS200
Version           : winnt:2.0
Issue type        : kbbug
Solution Type     : kbfix

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