DOCUMENT:Q235768 13-AUG-1999 [sms] TITLE :SMS: Using /Upgrade Switch with Command Line Setup Causes Error PRODUCT :Microsoft Systems Management Server PROD/VER:winnt:1.2,2.0 OPER/SYS: KEYWORDS:kbsms200 kbsms200bug ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server versions 1.2, 2.0 ------------------------------------------------------------------------------- SUMMARY ======= When you run the Systems Management Server setup to upgrade a version 1.2 site from a command line, the following error appears: Setup cannot upgrade the Systems Management Server database. Contact your SQL Administrator. Microsoft has seen the problem in both Single Domain and Master Domain environments. This error occurs regardless of the security implementation of Microsoft SQL Server. When an administrator runs SETUP /UPGRADE from the x:\smssetup\bin\i386 directory on the Systems Management Server CD, the error is generated. Setup starts normally, then it begins the shutdown for the 1.2 site, and creates the server connection account. When the setup process trys to upgrade the site database the stops responding. At this point, the Systems Management Server 1.2 site is unrecoverable. If an administrator attempts to run it from the User Interface, it does not respond. If setup is run from the Configuration Manager, it does not respond. If a site reset is attempted, the reset will fail with Site Configuration Manager unable to start, and a Site Control file that cannot be written to. If a Systems Management Server site is upgraded using the Wizard provided in the Administration Console, the database is converted with no errors. MORE INFORMATION ================ Microsoft has confirmed this to be a problem in Systems Management Server version 2.0. This problem has been corrected in the latest U.S. service pack for Systems Management Server version 2.0. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces): S E R V P A C K Additional query words: prodsms ====================================================================== Keywords : kbsms200 kbsms200bug Technology : kbSMSSearch kbSMS120 kbSMS200 Version : winnt:1.2,2.0 Issue type : kbinfo ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.