DOCUMENT:Q235868 05-APR-2000 [sna] TITLE :Invoking COMTI Method Elicits MTS Event ID 4128 PRODUCT :Microsoft SNA Server PROD/VER:WINDOWS:1.0,4.0 SP2 OPER/SYS: KEYWORDS:kbsna400sp2 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft COM Transaction Integrator for CICS and IMS, versions 1.0, 4.0 SP2 - Microsoft SNA Server, version 4.0 SP2 ------------------------------------------------------------------------------- SUMMARY ======= After successfully implementing a Microsoft COM Transaction Integrator for CICS and IMS (COMTI) application using SNA Server 4.0 Service Pack 1 (SP1), this release of SNA Server is uninstalled and SNA Server 4.0 Service Pack 2 (SP2) is installed. Afterwards, COMTI methods fail with the following entry appearing in the application Event Log: Event ID: 4128 Source: Transaction Server Type: Error Category: Class Factory Wrapper The run-time environment was unable to load an application component due to either an error obtaining its properties from the catalog, loading the DLL or getting the procedure address of DllGetClassObject. This error caused the process to terminate. C:\SNA\COMTI\Tagen.dll (Package: OneMoreTime) (Microsoft Transaction Server Internals Information: File: d:\viper\src\runtime\cfw\ccomdll.cpp, Line: 151) MORE INFORMATION ================ The problem is related to the fact that SNA Server 4.0 SP2 is installed in a different directory, by default, than SNA Server 4.0 SP1, C:\Program Files\SNA, and C:\SNA, respectively. Those who use the defaults and have chosen to reinstall SNA Server instead of to upgrade SNA Server may incur this problem. There are at least two workarounds: - Install SNA Server 4.0 SP2 using the same directory structure that SNA Server 4.0 SP1 was installed in. - Uninstall the COMTI application component libraries from their MTS packages, and then reinstall them. Additional query words: ====================================================================== Keywords : kbsna400sp2 Technology : kbAudDeveloper kbSNAServSearch kbCOMTISearch kbCOMTI100 kbCOMTI400SP2 kbSNAServ400SP2 Version : WINDOWS:1.0,4.0 SP2 Issue type : kbinfo Solution Type : kbnofix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.