DOCUMENT:Q236066 08-MAY-2002 [sms] TITLE :SMS: INVMAC Fails to Report Package During Software Inventory PRODUCT :Microsoft Systems Management Server PROD/VER:winnt:1.2 OPER/SYS: KEYWORDS:kbsms120 kbsms120bug ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 1.2 ------------------------------------------------------------------------------- SYMPTOMS ======== If multiple instances of a program are on your Macintosh computer, the Invmac.mac file may fail to report the presence of the program during a software inventory. For example, if you create a software inventory package using the following criteria and multiple instances of the "My App" file are on the Macintosh client computer, the Invmac.mac file does not report the package if the first "My App" file it finds does not match the defined criteria. "My Application 5.0.1" FILE "My App" DATE 6/28/99 CAUSE ===== This issue occurs because the Invmac.mac file only evaluates the first instance of the file it finds. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: NOTE: All columns in the table except for File Name are optional. Date Time Size File name Platform --------------------------------------------------- 5/26/99 7:33pm 361,086 Invmac.mac Macintosh NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files. WORKAROUND ========== To work around this issue, delete all instances of the file except for the one that matches the criteria defined for the software inventory package. STATUS ====== Microsoft has confirmed this to be a problem in Systems Management Server version 1.2. MORE INFORMATION ================ To install the hotfix, you must use the Hdecomp.exe program found in the Support folder of the Systems Management Server 1.2 CD-ROM. Expand the file to a user authentication module (UAM) volume, and place it in the \SMS\Site.srv\Maincfg.box\Client.src\Mac.bin folder on each site server. Macintosh clients must run the Systems Management Server Apple script to get the updated Invmac.mac file. Additional query words: prodsms ====================================================================== Keywords : kbsms120 kbsms120bug Technology : kbSMSSearch kbSMS120 Version : winnt:1.2 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.