DOCUMENT:Q236293 07-SEP-2001 [winnt] TITLE :Spooler Service Stops When Using Windows 95/98 Printer Driver PRODUCT :Microsoft Windows NT PROD/VER::4.0 OPER/SYS: KEYWORDS:kb3rdparty kberrmsg kbprint ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0 - Microsoft Windows NT Workstation version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== On your computer running Windows NT, the Spooler service may stop responding (hang) and one or more of the following error messages may be appear in the Event Viewer System log: Spoolss.exe. Initialization of the dynamic link library failed. %SystemRoot%\System32\Hpbcom.dll failed - the process is terminating abnormally. CAUSE ===== These error messages may indicate that your computer is attempting to use an incorrect third-party printer driver. The Hpbcom.dll file is part of the Hewlett Packard (HP) JetAdmin software for Windows 95 or Windows 98. This software is not supported on Windows NT Server or Windows NT Workstation even though you can successfully install this software on Windows NT. RESOLUTION ========== To resolve this issue, remove the JetAdmin software: 1. Click Start, point to Settings, click Control Panel, and then double-click Add/Remove Programs. 2. Click to select the JetAdmin software from the list of installed software, and then click Add/Remove. 3. Click Yes, click Yes when prompted to remove the shared files that are no longer in use, and then click Yes to restart the computer. NOTE: JetDirect is no longer supported by HP. SDI (Simple Device Installation) is now used to install network printers. For more information on this, see: http://www.hp.com/cgi-bin/cposupport /ccsearch/getdoc?doc=bpj05973 or http://www.hp.com/cposupport/network ing/support_doc/bpj06765.html HP recommends a new software admin package (TCP/IP / IPX/SPX Based). For further information see: http://www.hp.com/cgi-bin/cposupport /ccsearch/getdoc?doc=bpj06723 or http://www.hp.com/cgi-bin/cposupport/ccsearch/getdoc? doc=bpj06724 Additional query words: printing hangs ====================================================================== Keywords : kb3rdparty kberrmsg kbprint Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 Version : :4.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.