DOCUMENT:Q237752 25-JUN-2000 [sms] TITLE :SMS: Client Discovery Does Not Enumerate over 25 Netcards PRODUCT :Microsoft Systems Management Server PROD/VER:winnt:2.0 OPER/SYS: KEYWORDS:kbnetwork kbsms120 kbsms120bug kbsms200sp2fixkbfixlist ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 2.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you install Systems Management Server 2.0 client on a 3Com Edgeserver with more than 25 bound netcards and you configure the netcards to receive calls only, discovery does not find any netcards on the client computer. The Wnmanual.log file may report the following error message: No netcards, or error retrieving netcard info. RESOLUTION ========== To resolve this problem, obtain the latest service pack for Systems Management Server version 2.0. For additional information, please see the following article in the Microsoft Knowledge Base: Q236325 How to Obtain the Latest Systems Management Server 2.0 Service Pack WORKAROUND ========== To work around this issue, obtain the hotfix referenced in this article or change the virtual LAN adapters (RAS adapters) to dial out and receive calls. STATUS ====== Microsoft has confirmed this to be a problem in Systems Management Server version 2.0. This problem was first corrected in Systems Management Server version 2.0 Service Pack 2. MORE INFORMATION ================ To install the hotfix, perform the following steps on your Systems Management Server site server: 1. Stop the SMS_SITE_COMPONENT_MANAGER and SMS_EXECUTIVE services. 2. Copy the updated Compver.ini file to the Inboxes\Clicomp.src\Base folder. 3. Copy the hotfixed Clicore.exe file to the Inboxes\Clicomp.src\Base\ folder. 4. Copy the hotfixed Smsdiscv.dll file to the \Sms\Bin\ folder. 5. Start the SMS_SITE_COMPONENT_MANAGER and SMS_EXECUTIVE services. Allow the updated Compver.ini and Clicore.exe files to be propagated to all logon points and client access points (CAPs) in the site. NOTE: The default Client Configuration Installation Manager (CCIM) polling interval is 23 hours. Therefore, it may take up to 23 hours for the hotfixed files to be propagated to the clients. To speed up this process, you can stop and restart the SMS Client Service on each client. You can also create a software distribution for one of the Setevnt.exe or Cliutils.exe Resource Kit tools along with the appropriate parameters to start a CCIM work cycle. For information on the proper syntax to use with these tools, see the Resource Kit documentation. Additional query words: prodsms ====================================================================== Keywords : kbnetwork kbsms120 kbsms120bug kbsms200sp2fix kbfixlist Technology : kbSMSSearch kbSMS200 Version : winnt:2.0 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.