DOCUMENT:Q238866 08-MAY-2002 [sms] TITLE :SMS: Event 1011 on Smsperf.dll Appears in Windows NT Event Log PRODUCT :Microsoft Systems Management Server PROD/VER:winnt:2.0 OPER/SYS: KEYWORDS:kberrmsg kbsms200 kbsms200bug kbsms120 kbsms120bug kbsms200preSP2fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 2.0 ------------------------------------------------------------------------------- SYMPTOMS ======== On Systems Management Server 2.0 site and logon servers, you may see an error message in the Microsoft Windows NT event log that is similar to the following example: Event ID: 1011, Source: Perflib, The library file "D:\SMSLOGON\I386\SMSPERF.dll" specified for the "SMSPerfCountersForD:_SMSLOGON_I386_SMSPERF.DLL" service could not be opened. Performance data for this service will not be available. Status code is data DWORD 0. This error message occurs on Compaq servers that have Compaq Insight Agents installed. The error message usually occurs approximately 13 hours after restarting, and repeats every two minutes thereafter until the next restart. You may also see this error message on other types of servers. This error message is usually related to a problem with the Smsperf.dll file. CAUSE ===== This behavior occurs because of a conflict between Compaq Insight Manager (or other type of performance data gathering software), and the Smsperf.dll file. WORKAROUND ========== To work around this problem, use the appropriate method. NOTE: You can only use these methods for Compaq computers. - Upgrade the server to Compaq Insight Agents 4.23b or later, and install Microsoft Windows NT Service Pack 5 or later. - Uninstall Compaq Insight Agents and install a version of Compaq Insight Agents earlier than version 4.22. - Stop the Insight Host Agent and Insight Web Agent on the server every 12 hours. The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. STATUS ====== Microsoft has confirmed this to be a problem in Systems Management Server version 2.0. MORE INFORMATION ================ For additional information about issues with the Smsperf.dll file, click the article number below to view the article in the Microsoft Knowledge Base: Q240426 SMS: Cannot Obtain Performance Data for SMS Counters Additional query words: prodsms ====================================================================== Keywords : kberrmsg kbsms200 kbsms200bug kbsms120 kbsms120bug kbsms200preSP2fix Technology : kbSMSSearch kbSMS200 Version : winnt:2.0 Hardware : x86 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.