DOCUMENT:Q239016 18-MAY-2001 [sms] TITLE :SMS: WBEM May Not Install on Windows 95 PRODUCT :Microsoft Systems Management Server PROD/VER:WINDOWS:95; winnt:2.0 OPER/SYS: KEYWORDS:kbsetup win95 kbsms200 kbsms200bug ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 2.0 ------------------------------------------------------------------------------- SYMPTOMS ======== The Systems Management Server (SMS) 2.0 client may not be completely installed on Windows 95 clients if the latest version of Distributed Component Object Model (DCOM) is not installed on the client computer. The most common symptom is that the hardware inventory does not run, so the client record may never show up in the all systems collection or may never be displayed as installed. CAUSE ===== This behavior occurs if any hotfix versions of Wbemsdk.exe or SMS 2.0 Service Pack 1 is installed on the SMS site server (the original version of Wbemsdk.exe is not DCOM-dependent, and any later version is). WORKAROUND ========== To work around this problem, use the following steps: 1. Install the latest version DCOM on the client. You can download the latest version from the following Microsoft Web site: http://www.microsoft.com/com/tech/dcom.asp 2. Click the Windows Management component, and then click Repair Installation. Web Based Enterprise Management (WBEM) should be installed, and hardware inventory runs. NOTE: If you install Microsoft Internet Explorer 4.0 or later on your computer, a compliant version of DCOM is also installed on the client computer. STATUS ====== Microsoft has confirmed this to be a problem in Systems Management Server version 2.0. MORE INFORMATION ================ The following error message is displayed in the Inhinv.log file on the client: Verify WBEM installation ... ERROR - WBEM Install Directory not found. Exit Setup !!! After further investigation, the WBEM folder is not created in the Windows folder. The Systems Management tool in Control Panel shows that Windows Management component is installed, but the version is not listed. Additional query words: prodsms ====================================================================== Keywords : kbsetup win95 kbsms200 kbsms200bug Technology : kbHWMAC kbOSMAC kbSMSSearch kbHomeProdSearch kbWin95search kbWorksMacSearch kbWinCEServices210 kbWin95 kbMSN250 kbFunImagination200 Version : WINDOWS:95; winnt:2.0 Issue type : kbbug Solution Type : kbpending ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.