DOCUMENT:Q239915 06-AUG-2002 [sms] TITLE :SMS: "Insert Disk in Drive A:" Message During Hardware Inventory PRODUCT :Microsoft Systems Management Server PROD/VER:winnt:2.0,2.0 SP1 OPER/SYS: KEYWORDS:kbHinv ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server versions 2.0, 2.0 SP1 ------------------------------------------------------------------------------- SYMPTOMS ======== During a hardware inventory cycle of Microsoft Windows NT, Microsoft Windows 95, or Microsoft Windows 98 clients, you may receive the following prompt: Insert disk in drive A: If you examine the client's Hinv32.log file, hardware inventory was enumerating the Windows Management Instrumentation (WMI) class Win32_LogicalDisk when the prompt was generated. CAUSE ===== The WMI class Win32_LogicalDisk is enumerated during the hardware inventory cycle, which queries for volume information on drives attached to the client. WMI normally suppresses the "Insert disk in drive" prompt, but on occasion may be overridden. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English-language version of this fix should have the following file attributes or later: Date Version Size File name Platform ----------------------------------------------------------- 08/04/99 2.00.1380.1013 3,806,179 Wbemsdk.exe x86 08/10/99 2.00.1380.1013 67 Compver.ini x86 08/04/99 2.00.1380.1013 7,163,252 Wbemsdk.exe Alpha 08/10/99 2.00.1380.1013 67 Compver.ini Alpha WORKAROUND ========== To temporarily work around the problem, you can disable the WMI class Win32_LogicalDisk enumeration. To disable hardware inventory of the Win32_Logical disk class, you can edit the Sms_def.mof file. WARNING: Exercise caution when editing .mof files. You should create a backup copy of the .mof file before editing it. Modify the master Sms_def.mof file on each site server in turn, or modify it on one server and then copy it to all others. The Sms_def.mof file is located in the X:\SMS\Inboxes\Clifiles.src\Hinv folder. You can open the file with WordPad or Notepad. To disable win32_LogicalDisk enumeration, locate the following entry: [SMS_Report (TRUE), SMS_Group_Name ("Logical Disk"), ResID(2100),ResDLL("SMS_RXPL.dll"), SMS_Class_ID("MICROSOFT|LOGICAL_DISK|1.0")] class Win32_LogicalDisk : SMS_Class_Template Change the first line "[SMS_Report (TRUE)" to "(FALSE)" to disable the entire class. STATUS ====== Microsoft has confirmed that this is a problem in Systems Management Server versions 2.0 and 2.0 Service Pack 1. MORE INFORMATION ================ To install the hotfix, follow these steps on each Systems Management Server 2.0 and 2.0 Service Pack 1 site server : 1. Stop the SMS_SITE_COMPONENT_MANAGER and SMS_EXECUTIVE site services. 2. Copy the updated Wbemsdk.exe file to the site server's SMS\bin\ folder. 3. Copy the updated Wbemsdk.exe file to the site server's SMS\Inboxes\Clicomp.src\Wbem\ folder. 4. Copy the updated Compver.ini file to the site server's SMS\Inboxes\Clicomp.src\WBEM folder. 5. Start the SMS_SITE_COMPONENT_MAANGER and SMS_EXECUTIVE services. NOTE: After the SMS Inbox Manager component updates the Client Access Points (CAP), the clients can gain access to the updated files. The default Client Configuration Installation Manager (CCIM) polling interval is 23 hours. Therefore, it may take up to 23 hours for the hotfix files to be propagated to the clients. To speed up this process, you can stop and restart the SMS Client service on each client. You can also create a software distribution for one of the Resource Kit tools (Setevnt.exe or Cliutils.exe), along with the appropriate parameter(s) to start a CCIM work cycle. For information about the proper syntax to use with these tools, see the Resource Kit documentation. Additional query words: prodsms ====================================================================== Keywords : kbHinv Technology : kbSMSSearch kbSMS200 kbSMS200SP1 Version : winnt:2.0,2.0 SP1 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.