DOCUMENT:Q240299 10-AUG-2001 [winnt] TITLE :Unattended Encryption Setup Problem Adds Event Log Entry in SP6 PRODUCT :Microsoft Windows NT PROD/VER:winnt:4.0 OPER/SYS: KEYWORDS:kberrmsg kbinterop kbsetup ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0 - Microsoft Windows NT Workstation version 4.0 - Microsoft Windows NT Server, Enterprise Edition version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you install the 56-bit version of Windows NT 4.0 Service Pack 6 (SP6) on a computer that already has 128-bit security installed, the following error message appears: Service Pack Setup Error You have chosen to install a version of the Service Pack with Standard Encryption onto a system with High Encryption. This is not supported. To successfully install this version of the Service Pack, you must install the High Encryption version. Press Help for more information about obtaining the High Encryption Version of this Service Pack. Service Pack Setup will now exit. When you click OK, the service pack installation process is stopped. However, if you are performing an unattended installation, an error message is not displayed. Instead, an error message is written to the Event Viewer System log as follows: Windows NT Service Pack 6 installation failed. Installation of the Standard Encryption version was attempted on a system with High Encryption. CAUSE ===== This behavior occurs because some programs (for example, Microsoft Systems Management Server) do not support an error message dialog box during unattended installations. STATUS ====== This behavior is by design. MORE INFORMATION ================ Administrators (or users) need to be aware of the absence of a dialog box in unattended installations of SP6 and consistently check event log entries after performing unattended installations. To obtain the latest Windows NT 4.0 service pack (both 56-bit and 128-bit versions), click the link below: http://www.microsoft.com/Windows/ServicePacks/ Additional query words: ====================================================================== Keywords : kberrmsg kbinterop kbsetup Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400 kbWinNTS400search kbWinNTS400 Version : winnt:4.0 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.