DOCUMENT:Q241290 11-DEC-2001 [winnt] TITLE :Can't Install Windows NT to Compaq 6000 Computer 1/29/99 BIOS PRODUCT :Microsoft Windows NT PROD/VER:winnt:4.0 OPER/SYS: KEYWORDS:kberrmsg kbhw kbsetup kbHardware ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0, Terminal Server Edition ------------------------------------------------------------------------------- SYMPTOMS ======== When you try to install Windows NT Server version 4.0, Terminal Server Edition to your Compaq Proliant 6000-based computer, you may receive a STOP 0x0000000A error message in the Scsiport.sys file on a blue screen. Note that this may occur if you boot from a CD-ROM or from floppy disk. CAUSE ===== This issue can occur if your Compaq Proliant 6000-based computer has a Basic Input/Output System (BIOS) version that is dated 1/29/99. This particular BIOS is not totally compatible with Windows NT Server version 4.0, Terminal Server Edition. RESOLUTION ========== To resolve this issue, contact Compaq to obtain a BIOS version that is dated later than 1/29/99, and then install Windows NT Server version 4.0, Terminal Server Edition. For information about how to contact Compaq to obtain a BIOS update, please view the following Compaq Web site for BIOS updates: http://www.compaq.com/support/servers/ The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information. Additional query words: 0x0A ====================================================================== Keywords : kberrmsg kbhw kbsetup kbHardware Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbNTTermServ400 kbNTTermServSearch Version : winnt:4.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.