DOCUMENT:Q241306  06-AUG-2002  [winnt]
TITLE   :Cannot Install RAS After Applying Terminal Server Edition SP4
PRODUCT :Microsoft Windows NT
PROD/VER:winnt:4.0 SP4
OPER/SYS:
KEYWORDS:kberrmsg

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The information in this article applies to:

 - Microsoft Windows NT Server version 4.0 SP4, Terminal Server Edition 
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SYMPTOMS
========

After you apply Service Pack 4 (SP4) for Windows NT Server 4.0, Terminal Server
Edition, you may receive the following error message when you attempt to install
Remote Access Services (RAS):

   Please insert the disk labeled:
   'Windows NT Server CD-ROM' into <CD-ROM drive>

When you insert the CD-ROM and click OK, the error message is repeated and RAS is
not installed.

RESOLUTION
==========

To work around this problem:

1. In Windows NT Explorer, create a new folder.

2. Copy the contents of the I386 folder (or the Alpha folder for the Alpha
   platform) from the Microsoft Windows NT Server 4.0, Terminal Server Edition,
   CD-ROM to the new folder.

3. Click Start, point to Settings, click Control Panel, double-click Network,
   click the Services tab, click Add, click Remote Access Service, and then
   click OK.

4. When you are prompted "Setup needs to copy some Windows NT files," click the
   folder you created in step 1, and then click OK.

STATUS
======

Microsoft has confirmed that this is a problem in the Microsoft products that
are listed at the beginning of this article.

Additional query words:

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Keywords          : kberrmsg 
Technology        : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbNTTermServ400sp4 kbNTTermServSearch
Version           : winnt:4.0 SP4
Issue type        : kbprb

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