DOCUMENT:Q243849 06-AUG-2002 [winnt] TITLE :Nslookup "ls" Command Generates "***Can't List Domain" Error PRODUCT :Microsoft Windows NT PROD/VER:winnt:4.0 OPER/SYS: KEYWORDS:kberrmsg kbtool kbWinNT400PreSP7Fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0 - Microsoft Windows NT Server, Enterprise Edition version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you use the "ls" command with the Nslookup tool, you may receive the following error message: ***Can't list domain : Query refused WORKAROUND ========== To work around this problem, type the TCP/IP address of the local Domain Name System (DNS) server in the notify list. The Nslookup "ls" command then runs successfully. However, DNS logs warning event 7062 once in the Event log: DNS Server encountered a packet addressed to itself -- IP address . The DNS server should never be sending a packet to itself. This situation usually indicates a configuration error. For additional information, click the article number below to view the article in the Microsoft Knowledge Base: Q218814 DNS Server Logs Event 7062: 'DNS Server Encountered a Packet...' RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English-language version of this fix should have the following file attributes or later: Date Time Version Size File name Platform ------------------------------------------------------------- 11/05/99 04:42p 178,448 Dns.exe x86 11/05/99 04:41p 299,280 Dns.exe Alpha STATUS ====== Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. MORE INFORMATION ================ The error message described above occurs under the following circumstances: - You run the Nslookup "ls" command locally on your DNS server to list a local domain. - The "Only Allow Access from Secondaries Included on Notify List" option is enabled on your DNS server's zone, and the DNS server's local TCP/IP address is not entered in the notify list. In this case, DNS assumes that a query of a non-authorized DNS server is received and the error message is returned. The hotfix allows the Nslookup "ls" command to return successfully without adding the local TCP/IP address to the notify list. However, the following messages are logged in the Event log: 6000 (Informational) DNS_EVENT_ZONEXFR_START DNS Server initiating transfer of zone %1 to DNS server at %2. 6001 (Informational) DNS_EVENT_ZONEXFR_SUCCESSFUL DNS Server transfer of zone %1 to DNS server at %2, successfully completed. NOTE: If you use the hotfix and unnecessarily add the local TCP/IP address to the DNS server's notify list, warning 7062 is still logged in the Event log once for every zone to which this applies. When you restart the DNS server, you also receive the warning once for every zone that has the server's local address in its notify list. Additional query words: ====================================================================== Keywords : kberrmsg kbtool kbWinNT400PreSP7Fix Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400 kbWinNTS400search kbWinNTS400 Version : winnt:4.0 Hardware : ALPHA x86 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.