DOCUMENT:Q243852 08-AUG-2001 [winnt] TITLE :"STOP 0x00000024" Error Message with Double-Take Software PRODUCT :Microsoft Windows NT PROD/VER:winnt:4.0,4.0 SP1,4.0 SP2,4.0 SP3,4.0 SP4 OPER/SYS: KEYWORDS:kb3rdparty kberrmsg ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server versions 4.0, 4.0 SP1, 4.0 SP2, 4.0 SP3, 4.0 SP4 - Microsoft Windows NT Workstation versions 4.0, 4.0 SP1, 4.0 SP2, 4.0 SP3, 4.0 SP4 ------------------------------------------------------------------------------- SYMPTOMS ======== When you are running the Double-Take mirroring software by NSI Software, your server may experience a bugcheck with the following STOP code: STOP 0x00000024 (0x00190201,0xfc5136a4,0xfc5134e0,0x8021ea12) STOP 0x00000050 (0xf8ec0f4d, 0x00000000, 0x00000000, 0x00000000) Note that the parameters in the STOP code may vary . CAUSE ===== The Double-Take Dblhook.sys file is not symmetric multiprocessor (SMP) aware. RESOLUTION ========== To resolve this issue, contact NSI Software to inquire about obtaining an updated version of the Double-Take software that corrects this problem. WORKAROUND ========== To work around this problem, disable the Double-Take software and all associated drivers until you obtain the upgraded software. MORE INFORMATION ================ The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: doubletake ====================================================================== Keywords : kb3rdparty kberrmsg Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTW400sp4 kbWinNTW400sp3 kbWinNTW400sp2 kbWinNTW400sp1 kbWinNTSsearch kbWinNTS400sp4 kbWinNTS400sp3 kbWinNTS400sp2 kbWinNTS400sp1 kbWinNTS400search kbWinNTS400 Version : winnt:4.0,4.0 SP1,4.0 SP2,4.0 SP3,4.0 SP4 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.