DOCUMENT:Q243934  08-MAY-2002  [sna]
TITLE   :SNA Print Server May Take 100 Percent of CPU Processing Time
PRODUCT :Microsoft SNA Server
PROD/VER:WINDOWS:4.0,4.0 SP1,4.0 SP2
OPER/SYS:
KEYWORDS:kbDSupport

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The information in this article applies to:

 - Microsoft SNA Server, versions 4.0, 4.0 SP1, 4.0 SP2 
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SYMPTOMS
========

Under certain circumstances, the SNA Print Service's buffer can overrun. This
causes a spike in the CPU's processor time.

CAUSE
=====

The mainframe may continue to send data to the SNA Print Server after receiving
sense data from the SNA Server. This may cause the SnaPrint buffer to overflow.

RESOLUTION
==========

The SNA Print Server has been modified so that if a message arrives that will
not fit into the print buffer and the session is closed, the message is ignored.
Previously, the SNA Print Server continually attempted to put the message into
the print buffer, and this caused the CPU spike. When the session is closed
properly with an End Bracket (EB) or UNBIND, this problem does not occur.

To resolve this problem, obtain the latest service pack for Microsoft SNA Server
version 4.0. For additional information, please see the following article in the
Microsoft Knowledge Base:

   Q215838 How to Obtain the Latest SNA Server Version 4.0 Service Pack

WORKAROUND
==========

The best solution is to correct the datastream from the mainframe. If this is
not possible, restarting the SNA Print Server will temporarily resolve the
problem.

STATUS
======

This problem was first corrected in Microsoft SNA Server 4.0 Service Pack 3.

MORE INFORMATION
================

This is the scenario in which this problem was reported:

The SNA print session was configured to use a short job timeout value because the
mainframe was not issuing an UNBIND or EB at the end of the print jobs. When a
job timed out, the print session was successfully closed, but the mainframe
continued to send data for the next job. Because the print session was closed,
the SNA Print Service rejected the message with a NACK-1, sense data 0802 -
Intervention required. The mainframe continued to send data messages,
overrunning the SNA print buffer. The CPU spiked at 100%.

The mainframe should not have sent data after receiving the sense data from the
SNA Server. The proper behavior is to either re-BIND the session or send an end
bracket followed by a begin bracket.

Additional query words:

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Keywords          : kbDSupport 
Technology        : kbAudDeveloper kbSNAServSearch kbSNAServ400 kbSNAServ400SP1 kbSNAServ400SP2
Version           : WINDOWS:4.0,4.0 SP1,4.0 SP2
Issue type        : kbbug
Solution Type     : kbfix

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