DOCUMENT:Q245131 08-AUG-2001 [winnt] TITLE :GSNW Shares Appear to Be Deleted After You Restart Windows NT. PRODUCT :Microsoft Windows NT PROD/VER:winnt:4.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you enable a gateway in Gateway Services for NetWare (GSNW) on a Microsoft Windows NT Server 4.0-based server and then restart the server, the shares that are located on a Novell NetWare server may appear to be deleted on the Windows NT Server 4.0-based server. When you perform a trace by using Network Monitor, the trace may show that the Windows NT Server 4.0-based server is sending out a 'Find Name to servername' broadcast to the NetWare server, but is not receiving any response from the NetWare server. CAUSE ===== This behavior can occur if you use a Cisco router and the Cisco router interferes with the request to find the NetWare server. RESOLUTION ========== To resolve this issue, set the router port for 'Spantree PortFast'. For information about Cisco routers, visit the following Cisco Web site: http://www.cisco.com The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information. MORE INFORMATION ================ If other Windows NT Server 4.0-based servers with the GSNW service installed are affected in the same way, the router hardware may be the cause of the problem. To test this, insert a hub between the Windows NT Server 4.0-based server and the Cisco router to see whether the problem still occurs. Additional query words: ====================================================================== Keywords : Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 Version : winnt:4.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.