DOCUMENT:Q245135 10-AUG-2001 [winnt] TITLE :Error Occurs While Windows NT Server 4.0 Setup Copies Files. PRODUCT :Microsoft Windows NT PROD/VER:winnt:4.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you are installing Microsoft Windows NT Server 4.0 on your computer, you may receive the following error message during the text-based portion of the setup process: Setup cannot set required Windows NT configuration information. This indicates an internal setup error. Please contact your group or system administrator. NOTE: This may occur after the Setup program has copied about 98 percent of the files to your hard disk. CAUSE ===== This behavior can occur because of either a hardware defect or a virus. RESOLUTION ========== To resolve this behavior, run some hardware diagnostic programs: 1. Run the Chkdsk utility using the appropriate method: - If Windows NT Server 4.0 is the only operating system installed on the computer, run the Chkdsk utility from an MS-DOS startup disk. - If the computer also has one or more different operating systems installed, type the following command at a command prompt, and then press ENTER: chkdsk /f /r NOTE: The /f option fixes any errors that the Chkdsk utility finds; the /r option conducts a surface scan of the hard disk. 2. Use a third-party hardware diagnostic program to check for any malfunctions with the hard disk. 3. Use a virus-scanning program to scan the hard disk for possible viruses. 4. If applicable and possible, restore Windows NT Server 4.0 from a backup copy. NOTE: If this behavior persists after you run the diagnostic programs and allow the programs to repair what they can, you may need to replace the hard disk. Additional query words: chkdsk hardware ====================================================================== Keywords : Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 Version : winnt:4.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.