DOCUMENT:Q246549 06-AUG-2002 [sms] TITLE :Accelerated Remote Control Clients Lose Acceleration with SP1 PRODUCT :Microsoft Systems Management Server PROD/VER::2.0 SP1 OPER/SYS: KEYWORDS:kbsms200 kbsms200fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 2.0 SP1 ------------------------------------------------------------------------------- SYMPTOMS ======== Accelerated Remote Control clients lose acceleration permanently after upgrading to Systems Management Server (SMS) 2.0 Service Pack 1 (SP1). RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: Date Time Size File name Platform ------------------------------------------------------- 01/13/2000 11:55p 67 Compver1118.ini Alpha 01/18/2000 12:20a 1,656,697 Remctrl.exe Alpha 01/13/2000 11:55p 67 Compver1118.ini Intel 01/18/2000 12:20a 1,292,504 Remctrl.exe Intel NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files. STATUS ====== Microsoft has confirmed this to be a problem in Systems Management Server version 2.0 SP1. MORE INFORMATION ================ To install the hotfix, use the appropriate method. Using the Hotfix Installer -------------------------- NOTE: This method is for Intel-based computers only. 1. Create a folder in a location that is accessible to your SMS site servers. 2. Copy the Q246549.exe file and platform folders to the new folder. The folder structure must be such that the program file is located one folder above the platform folders. 3. Log on to your site server by using an account with administrative privileges. 4. From each of the primary and secondary SMS site servers in your environment, run the hotfix program file. 5. Complete any necessary manual installation steps as instructed. NOTE: You can run the Q246549.exe file silently by using the /s switch. Manual Installation ------------------- 1. Copy the updated SMS files to a disk or network share that is accessible from the SMS site server you want to update. 2. Quit the SMS Administrator console and stop all SMS services from within Control Panel. If the SMS_SITE_BACKUP service is running, stop that as well. 3. Copy the Remctrl.exe file from the appropriate folder into the :\Sms\Inboxes\Clicomp.src\Remctrl\ folder. 4. Replace the Compver.ini file in the :\Sms\Inboxes\Clicomp.src\Remctrl folder with the Compver1118.ini file located in the hotfix bundle source folder after renaming the file to Compver.ini. 5. Restart the SMS site services. The new files are replicated to all logon points and CAPs. After all logon points and CAPs are updated, allow an additional 23 hours for clients to begin their update polling cycle. A reboot of the client may be required to load the updated acceleration driver. Additional query words: prodsms ====================================================================== Keywords : kbsms200 kbsms200fix Technology : kbSMSSearch kbSMS200SP1 Version : :2.0 SP1 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.