DOCUMENT:Q246683 10-AUG-2001 [winnt] TITLE :STOP 0xA on Compaq Computers When Upgrading to Service Pack 6 PRODUCT :Microsoft Windows NT PROD/VER:winnt:4.0 SP6 OPER/SYS: KEYWORDS:kb3rdparty kberrmsg ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0 SP6 - Microsoft Windows NT Server, Enterprise Edition version 4.0 SP6 - Microsoft Windows NT Workstation version 4.0 SP6 ------------------------------------------------------------------------------- SYMPTOMS ======== After you upgrade your computer to Windows NT 4.0 Service Pack 6 (SP6), you may receive a "STOP 0xA" error message on a blue screen on Compaq computers running the Compaq Network Teaming and Configuration driver (Cpqntac.sys) for Compaq Ethernet, Fast Ethernet, or Gigabit Network Interface Controllers (NICs) Version 1.00.01.0016 (or earlier). NOTE: This error message occurs only if you have implemented Compaq Network Teaming. CAUSE ===== This behavior occurs because the version of the Cpqntac.sys driver is not compatible with the Windows NT system components that are updated in SP6. RESOLUTION ========== To resolve this issue, use the recovery process outlined on the following Compaq Web site: http://www.compaq.com/support/techpubs/customer_advisories/EM991108_CW01_0.html To work around this issue, use the appropriate method: - Apply the SoftPaq before upgrading to SP6. To download the SoftPaq, refer to the following Compaq FTP location: ftp://ftp.compaq.com/pub/softpaq/sp11501-12000\sp11718.exe - Update the computer to Compaq SSD 2.15a or later. - Disable Compaq Network Teaming teaming on the server before you apply SP6. NOTE: If you re-enable Compaq Network Teaming after you upgrade to SP6, you still receive an error message on a blue screen if you do not update the drivers. The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information. The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: STOP: 0xA ====================================================================== Keywords : kb3rdparty kberrmsg Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400sp6 kbWinNTS400sp6 kbWinNTS400search kbWinNTW400sp6 Version : winnt:4.0 SP6 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.