DOCUMENT:Q247540 13-JUN-2001 [sna] TITLE :Unable to View Printer Properties from SNA Server Manager PRODUCT :Microsoft SNA Server PROD/VER:WINDOWS:3.0 (all SP),4.0,4.0 SP1,4.0 SP2,4.0 SP3 OPER/SYS: KEYWORDS:sna4 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft SNA Server, versions 3.0 SP1, 3.0 SP2, 3.0 SP3, 3.0 SP4, 4.0, 4.0 SP1, 4.0 SP2, 4.0 SP3 ------------------------------------------------------------------------------- SYMPTOMS ======== The printer properties for an SNA Print Session may not display in SNA Server Manager. The cursor briefly flickers; however, the Printer Properties dialog box never displays. There are no error messages posted in Event Viewer or displayed on the screen. CAUSE ===== This problem may be caused by a damaged Rasddui.dll file (for Raster printers) or Pscrptui.dll file (for Postscript printers). RESOLUTION ========== To resolve this problem, reinstall the Windows NT service pack. MORE INFORMATION ================ SNA Server uses the Windows NT Rasddui.dll file (for Raster Printers) and Pscrptui.dll (for Postscript printers) files to provide the user interface for printer configuration. To get to the printer properties through the SNA Manager, perform the following steps: 1. Right-click the printer session. 2. Click the Printer tab. 3. Click the Printer button. Additional query words: ====================================================================== Keywords : sna4 Technology : kbAudDeveloper kbSNAServSearch kbSNAServ400 kbSNAServ300SP3 kbSNAServ300SP1 kbSNAServ400SP1 kbSNAServ400SP2 kbSNAServ400SP3 kbSNAServ300SP2 kbSNAServ300SP4 Version : WINDOWS:3.0 (all SP),4.0,4.0 SP1,4.0 SP2,4.0 SP3 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.