DOCUMENT:Q248037 31-JUL-2001 [iis] TITLE :Error Message: HTTP Error 500-13 - Server Too Busy PRODUCT :Internet Information Server PROD/VER:winnt:4.0,5.0 OPER/SYS: KEYWORDS:kbOSWin2000 kbiis500prod2web kbhttp50013 kbProd2Web ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Internet Information Services version 5.0 - Microsoft Internet Information Server 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you connect to a computer running Internet Information Server 4.0 or Internet Information Services 5.0, you may receive the following error message: HTTP Error 500-13 - Server too busy The request cannot be processed at this time. The amount of traffic exceeds the Web site's configured capacity. CAUSE ===== The server is unable to satisfy the request due to the internet traffic or processor utilization the server is experiencing. WORKAROUND ========== Several steps can be taken to optimize server performance. Please see the list of references in the "More Information" section for additional information. You may want to consider multiple servers to service the volume of traffic and use Windows Load Balancing to distribute the load. MORE INFORMATION ================ More information regarding Windows Load Balancing is available at: http://www.microsoft.com/ntserver/ntserverenterprise/exec/feature/WLBS/ For additional information regarding performance tuning, which may help you resolve this issue, see the following: Q235461 Enhancing Performance in Internet Information Server 4.0 Tuning Internet Information Server Performance The following white paper may also provide some insight: http://www.microsoft.com/backstage/whitepaper.htm For tuning tips on IIS 4.0 (many of which are still valid), download the self-extracting document "Tuning Parameters for High-Volume Sites" from the following location: http://www.microsoft.com/ntserver/zipdocs/tuning.exe For ASP tips and tricks for high-volume servers, see the following resources: http://msdn.microsoft.com/workshop/server/asp/asptips.asp? http://mspress.microsoft.com/prod/books/2408.htm http://www.microsoft.com/backstage/whitepaper.htm http://msdn.microsoft.com/workshop/server/iis/tencom.asp? http://msdn.microsoft.com/library/officedev/odeopg/deovropeningaccessdatabasebyusingado.htm http://msdn.microsoft.com/library/psdk/iisref/iiwadata.htm Additional query words: iis 5 ====================================================================== Keywords : kbOSWin2000 kbiis500prod2web kbhttp50013 kbProd2Web Technology : kbiisSearch kbiis500 kbiis400 Version : winnt:4.0,5.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.