DOCUMENT:Q248627  06-AUG-2002  [winnt]
TITLE   :Roaming Profiles May Not Be Deleted from Terminal Server
PRODUCT :Microsoft Windows NT
PROD/VER:winnt:4.0,4.0 SP4,4.0 SP5
OPER/SYS:
KEYWORDS:kb3rdparty kbenv

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Windows NT Server versions 4.0, 4.0 SP4, 4.0 SP5, Terminal Server Edition 
-------------------------------------------------------------------------------

SYMPTOMS
========

When a user logs off a Terminal Server that has the "Delete cached copies of
roaming profiles" policy enabled, the local profile folder may not be deleted.
When this occurs, an additional folder may be created on the Terminal Server,
causing the amount of disk space used by the roaming profiles to increase.

Note that this behavior is also recorded in the Userenv.log file.

CAUSE
=====

This behavior can occur if users are using the Novell client for NetWare version
4.6 with Novell NetWare Client Service Pack 1 or Service Pack 2 to connect to a
Terminal Server that has the "Delete cached copies of roaming profiles" policy
enabled. The Novell client writes data to the Winnt\Profiles\<User name>
folder after the local cache profile is deleted.

RESOLUTION
==========

To work around this behavior, assign the following permissions to the
Winnt\Profiles folder:

 - Administrators: Full Control
 - System: Full Control
 - Creator Owner: Full Control
 - Users: Read

STATUS
======

This behavior is by design.

MORE INFORMATION
================

The issue described in this article may cause multiple folders to be created in
the Winnt\Profiles folder for a user. The extra folders are typically named with
the user name followed by a three-digit number. For example:

 - Winnt\Profiles\<User name>\Desktop
 - Winnt\Profiles\<User name>.000\Desktop
 - Winnt\Profiles\<User name>.001\Desktop

For additional information about this behavior, click the article number below to
view the article in the Microsoft Knowledge Base:

   Q154120 Debugging User Profiles and System Policies in Windows NT 4.0

The third-party products that are discussed in this article are manufactured by
companies that are independent of Microsoft. Microsoft makes no warranty,
implied or otherwise, regarding the performance or reliability of these
products.


Additional query words: deleteroamingcache client32

======================================================================
Keywords          : kb3rdparty kbenv 
Technology        : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbNTTermServ400 kbNTTermServ400sp4 kbNTTermServ400sp5 kbNTTermServSearch
Version           : winnt:4.0,4.0 SP4,4.0 SP5
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2002.