DOCUMENT:Q248662 08-AUG-2001 [winnt] TITLE :Internet Information Server Help File Does Not Open PRODUCT :Microsoft Windows NT PROD/VER:winnt:4.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0 - Microsoft Internet Information Server 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you have Internet Information Server 4.0 installed on a Microsoft Windows NT 4.0 Server-based computer, and you attempt to open the "Help on Internet Information Server" file from the Microsoft Management Console (MMC), the Help file may not open and you may receive the following error message in Internet Explorer: The system cannot find the file specified. CAUSE ===== This behavior can occur when you use host headers with the Default Web Site. The Default Web Site should use the Internet Protocol (IP) address of All Unassigned and Transmission Control Protocol (TCP) port 80 and should not use a host header name. RESOLUTION ========== To resolve this behavior, remove the host header from the Default Web Site. Additional query words: ====================================================================== Keywords : Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbiisSearch kbiis400 Version : winnt:4.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.