DOCUMENT:Q249245 08-MAY-2002 [iis] TITLE :IIS Global - Objects Counter Never Decreases PRODUCT :Internet Information Server PROD/VER:winnt:4.0 OPER/SYS: KEYWORDS:kbWinNT400PreSP7Fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Internet Information Server version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you use Performance Monitor (Perfmon) to monitor Internet Information Server (IIS), the Internet Information Services - objects counter increases unexpectedly. This occurs only when all of the following conditions are met: - Your are using Windows NT Challenge/Response to secure the Web site. - Default document mapping is used. Note that the counter never decreases until you stop the Iisadmin service. WORKAROUND ========== To work around this issue, do one of the following: - Secure all documents except the default document. -or- - Do not use default document mapping. The counter will then behave as expected. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: Date Time Version Size File name Platform ------------------------------------------------------------- 01/21/00 22:20 4.02.0738 185.760 Infocomm.dll x86 01/21/00 22:20 4.02.0738 228.480 W3svc.dll x86 01/21/00 22:20 4.02.0738 304.400 Infocomm.dll alpha 01/21/00 22:21 4.02.0738 383.760 W3svc.dll alpha STATUS ====== Microsoft has confirmed this to be a problem in Internet Information Server 4.0. MORE INFORMATION ================ If the home directory of a Web site and the default document are secured with Windows NT Challenge/Response, and the default document is implicitly loaded (without the default document name specified in the URL), the Internet Information Services - objects counter increases by one for requests to the default document. The counter never decreases. This is not a memory leak, but a problem setting the counter to the correct value. Additional query words: ====================================================================== Keywords : kbWinNT400PreSP7Fix Technology : kbiisSearch kbiis400 Version : winnt:4.0 Hardware : ALPHA x86 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.