DOCUMENT:Q249806 11-DEC-2001 [winnt] TITLE :STOP 0x0000001E Error Message on Windows NT 4.0 Terminal Server PRODUCT :Microsoft Windows NT PROD/VER:winnt:4.0,4.0 SP4,4.0 SP5 OPER/SYS: KEYWORDS:kbWinNT4sp6fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server versions 4.0, 4.0 SP4, 4.0 SP5, Terminal Server Edition ------------------------------------------------------------------------------- SYMPTOMS ======== A computer that is running Windows NT Server 4.0, Terminal Server Edition, may trap with a "STOP 0x0000001e" error message, generally in Win32k.sys or Ntoskrnl.exe. The trapping thread is in the Winlogon process. The parameters vary, based on the specific location of the trap. CAUSE ===== This behavior can occur if a pool header for a pool that was allocated with the Ussy pool tag is corrupted during the loading of a user profile. The corrupted pool is located in the Winstation pool space, preventing the use of Special Pool to track down the item causing the corruption. RESOLUTION ========== To resolve this problem, obtain the latest service pack for Windows NT Server 4.0, Terminal Server Edition. For additional information, please see the following article in the Microsoft Knowledge Base: Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows NT Server version 4.0, Terminal Server Edition Service Pack 6. Additional query words: ====================================================================== Keywords : kbWinNT4sp6fix Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbNTTermServ400 kbNTTermServ400sp4 kbNTTermServ400sp5 kbNTTermServSearch Version : winnt:4.0,4.0 SP4,4.0 SP5 Hardware : ALPHA x86 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.