DOCUMENT:Q249914  08-AUG-2001  [winnt]
TITLE   :STOP 0x0000007b Inaccessible Boot Disk After Applying SSD 2.12c
PRODUCT :Microsoft Windows NT
PROD/VER:winnt:4.0
OPER/SYS:
KEYWORDS:

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Windows NT Server version 4.0 
 - Microsoft Windows NT Workstation version 4.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

After you install the Compaq Software Support Disk (SSD) version 2.12c and then
reboot your computer, you may receive a STOP 0x0000007b error message citing an
inaccessible boot disk.

RESOLUTION
==========

To resolve this behavior, copy the Cpqarray.sys file from a parallel
installation of Microsoft Windows NT 4.0. Follow these steps:

1. Install a parallel copy of Windows NT 4.0.

2. Apply Service Pack 5 to the parallel installation. Do not apply the Compaq
   SSD.

3. Restart the computer in the parallel installation.

4. Rename the Cpqarray.sys file in the original Windows NT 4.0 installation.

5. Copy the Cpqarray.sys file from the parallel installation to the original
   installation.

6. Restart the computer in the original installation.

Additional query words:

======================================================================
Keywords          :  
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : winnt:4.0
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2001.