DOCUMENT:Q250298 08-MAY-2002 [winnt] TITLE :Computer Hangs When You Add Input Locales in Regional Options PRODUCT :Microsoft Windows NT PROD/VER:winnt:4.0,4.0 SP1,4.0 SP2,4.0 SP3,4.0 SP4,4.0 SP5,4.0 SP6,4.0 SP6a OPER/SYS: KEYWORDS:kberrmsg kbui kbWinNT400PreSP7Fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation versions 4.0, 4.0 SP1, 4.0 SP2, 4.0 SP3, 4.0 SP4, 4.0 SP5, 4.0 SP6, 4.0 SP6a - Microsoft Windows NT Server versions 4.0, 4.0 SP1, 4.0 SP2, 4.0 SP3, 4.0 SP4, 4.0 SP5, 4.0 SP6, 4.0 SP6a - Microsoft Windows NT Server, Enterprise Edition versions 4.0, 4.0 SP4, 4.0 SP5, 4.0 SP6, 4.0 SP6a - Microsoft Windows NT Server versions 4.0, 4.0 SP4, 4.0 SP5, Terminal Server Edition ------------------------------------------------------------------------------- SYMPTOMS ======== When you configure settings on the Input Locales tab of the Regional Options tool, your computer may stop responding (hang). You may receive the following error message: An error occurred while Windows was working with the Control Panel file: C:\WINNT\System32\intl.cpl CAUSE ===== This issue can occur if you use your keyboard to add a locale. NOTE: When the Intl.cpl file causes an exception error, Dr. Watson, or the default debug tool, does not trap the exception error because the error is handled by the Control.exe file. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English-language version of this fix should have the following file attributes or later: Date Time Size File name Platform ------------------------------------------------------------- 12/02/1999 11:47a 166,160 gdi32.dll x86 12/02/1999 11:47a 326,416 user32.dll x86 11/02/1999 11:56a 1,250,896 win32k.sys x86 12/02/1999 11:47a 175,376 winsrv.dll x86 12/02/1999 11:46a 307,984 gdi32.dll Alpha 12/02/1999 11:46a 577,296 user32.dll Alpha 11/02/1999 11:55a 2,049,904 win32k.sys Alpha 12/02/1999 11:46a 314,128 winsrv.dll Alpha STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. Additional query words: control.exe intl.cpl ====================================================================== Keywords : kberrmsg kbui kbWinNT400PreSP7Fix Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTW400sp5 kbWinNTW400sp4 kbWinNTW400sp3 kbWinNTW400sp2 kbWinNTW400sp1 kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400sp6 kbWinNTSEnt400sp5 kbWinNTSEnt400sp4 kbWinNTSEnt400 kbWinNTS400sp6 kbWinNTS400sp5 kbWinNTS400sp4 kbWinNTS400sp3 kbWinNTS400sp2 kbWinNTS400sp1 kbWinNTS400search kbWinNTS400 kbNTTermServ400 kbNTTermServ400sp4 kbNTTermServ400sp5 kbNTTermServSearch kbWinNTW400sp6 kbWinNTSEnt400SP6a kbWinNTW400SP6a Version : winnt:4.0,4.0 SP1,4.0 SP2,4.0 SP3,4.0 SP4,4.0 SP5,4.0 SP6,4.0 SP6a Hardware : ALPHA x86 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.