DOCUMENT:Q251143 22-JAN-2000 [winnt] TITLE :Problems Installing Proxy Server 2.0 Update in Windows 2000 PRODUCT :Microsoft Windows NT PROD/VER:WINDOWS:2000; winnt:4.5 OPER/SYS: KEYWORDS:kberrmsg kbsetup ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft BackOffice Server 4.5 - Microsoft Windows 2000 Server ------------------------------------------------------------------------------- SYMPTOMS ======== For Microsoft Proxy Server 2.0 to function properly on a Windows 2000-based server, you must update it by using the Microsoft BackOffice Server 4.5 Readiness Kit for Windows 2000. When you install this update, Setup stops and later restarts the World Wide Web Publishing (WWW) service. Setup may seem to stop responding (hang) while it is stopping and restarting the WWW service, while displaying either of following messages: Setup is stopping the WWW services -or- Setup is starting the WWW services RESOLUTION ========== The Setup program is not actually hung; the services do eventually stop and restart. There are two options: - Wait for the WWW service to stop and start. This may take a long time. - Manually stop and start the WWW service. Click Start, point to Programs, point to Administrative Tools, and then click Services. When Setup is attempting to stop the WWW service, manually stop the World Wide Web Publishing service. After the update is complete and Setup is attempting to restart the WWW service, manually restart the World Wide Web Publishing service. STATUS ====== Microsoft has confirmed this to be a problem with installing BackOffice Server 4.5 in Windows 2000. Additional query words: ====================================================================== Keywords : kberrmsg kbsetup Technology : kbwin2000Serv kbwin2000ServSearch kbwin2000Search kbAudDeveloper kbBackOfficeSearch kbBackOfficeServ450 Version : WINDOWS:2000; winnt:4.5 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.