DOCUMENT:Q252605 24-OCT-2000 [winnt] TITLE :PRB: AutoCAD Lt 2000 Uninstall Does Not Work from Start Menu PRODUCT :Microsoft Windows NT PROD/VER:WINDOWS: OPER/SYS: KEYWORDS:kbOSWin2000 kbDSupport ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows 2000 Advanced Server - Microsoft Windows 2000 Server - Microsoft Windows 2000 Professional ------------------------------------------------------------------------------- SYMPTOMS ======== When attempting to uninstall AutoCAD Lt 2000 from the Start menu (by clicking Start, pointing to Programs, and selecting AutoCAD Lt 2000 Uninstall and then Uninstall AutoCAD LT 2000) a dialog box appears with the message, "The filename, directory name, or volume label syntax is incorrect." After you click ok, another message appears announcing that Windows is searching for the Unaclt.dll file. CAUSE ===== The installation program does not understand long path names. RESOLUTION ========== To work around this issue, remove the program using the Add/Remove Programs utility in Control Panel. MORE INFORMATION ================ Steps to Reproduce Behavior --------------------------- 1. Install AutoCAD Lt 2000. 2. Click Start, point to Programs, and select AutoCAD Lt 2000 Uninstall. 3. Remove AutoCAD Lt 2000 by clicking on Uninstall AutoCAD Lt 2000. The installation program cannot handle the long path name, so the link fails. However, you can uninstall the program using Control Panel. Additional query words: ====================================================================== Keywords : kbOSWin2000 kbDSupport Technology : kbwin2000AdvServ kbwin2000AdvServSearch kbwin2000Serv kbwin2000ServSearch kbwin2000Search kbwin2000ProSearch kbwin2000Pro kbWinAdvServSearch Version : WINDOWS: Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.