DOCUMENT:Q253314 13-JUN-2001 [sna] TITLE :"SNABASE Not Started" Error Occurs When Using Terminal Server PRODUCT :Microsoft SNA Server PROD/VER:WINDOWS:4.0 SP2,4.0 SP3 OPER/SYS: KEYWORDS:kbsna400sp2 kbsna400sp3 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft SNA Server, versions 4.0 SP2, 4.0 SP3 ------------------------------------------------------------------------------- SYMPTOMS ======== When you use the Terminal Server client from either a workstation or the server to connect through a Windows NT Terminal Server that has SNA Server 4.0 client for Windows NT installed, the following error message may occur when trying to establish a 3270 session: SnaBase not started The 3270 screen may also be blank with no errors logged in the event log on the client, the Terminal Server, or the SNA Server. The 3270 applet is able to establish a connection if you run it directly from the Terminal Server. CAUSE ===== The compatibility script included on the Terminal Server CD for SNA Server is not compatible with SNA Server 4.0 SP2 and SP3. RESOLUTION ========== Use the correct compatibility script that corresponds to the SNA Server service pack that is installed. MORE INFORMATION ================ For additional information on installing and obtaining the correct compatibility scripts, click the article number below to view the article in the Microsoft Knowledge Base: Q251349 3270 Applet Stops Responding at Blank Screen on Terminal Server Additional query words: ====================================================================== Keywords : kbsna400sp2 kbsna400sp3 Technology : kbAudDeveloper kbSNAServSearch kbSNAServ400SP2 kbSNAServ400SP3 Version : WINDOWS:4.0 SP2,4.0 SP3 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.