DOCUMENT:Q255674 08-MAY-2002 [winnt] TITLE :Drwtsn32 Does Not Work If User Does Not Have Write Rights PRODUCT :Microsoft Windows NT PROD/VER:WINDOWS:2000; winnt:4.0 OPER/SYS: KEYWORDS:kbWin2000PreSP1Fix kbWinNT400PreSP7Fix kbWin2000sp1Fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0 - Microsoft Windows NT Workstation version 4.0 - Microsoft Windows 2000 Advanced Server - Microsoft Windows 2000 Professional - Microsoft Windows 2000 Server ------------------------------------------------------------------------------- SYMPTOMS ======== If the access rights to the HKEY_LOCAL_MACHINE\Software\Microsoft registry key are reduced so that the logged-on user no longer has the access rights to create subkeys in the registry, Drwtsn32 does not work correctly and does not update the Drwtsn32.log file or generate a User.dmp file. CAUSE ===== When Drwtsn32.exe runs, it requests KEY_CREATE_SUB_KEY privileges when it opens its registry key to determine what configuration to use. If the logged-on user does not have these privileges, Drwtsn32 does not run correctly and no log file or user dump file is generated. RESOLUTION ========== Windows 2000 ------------ To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, please see the following article in the Microsoft Knowledge Base: Q260910 How to Obtain the Latest Windows 2000 Service Pack Windows NT 4.0 -------------- A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: Date Time Size File name Platform -------------------------------------------------- 05/26/2000 05:46p 66,832 Drwtsn32.exe x86 05/26/2000 05:45p 90,384 Drwtsn32.exe Alpha STATUS ====== Windows 2000 ------------ Microsoft has confirmed this to be a problem in Windows 2000. This problem was first corrected in Windows 2000 Service Pack 1. Windows NT 4.0 -------------- Microsoft has confirmed this to be a problem in Windows NT 4.0. Additional query words: ====================================================================== Keywords : kbWin2000PreSP1Fix kbWinNT400PreSP7Fix kbWin2000sp1Fix Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbwin2000AdvServ kbwin2000AdvServSearch kbwin2000Serv kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbwin2000ServSearch kbwin2000Search kbwin2000ProSearch kbwin2000Pro kbWinAdvServSearch Version : WINDOWS:2000; winnt:4.0 Hardware : ALPHA x86 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.