DOCUMENT:Q255842  03-MAY-2000  [sms]
TITLE   :Status Manager Loses Status Messages During Shutdown
PRODUCT :Microsoft Systems Management Server
PROD/VER:winnt:2.0
OPER/SYS:
KEYWORDS:kbtool kbsms200 kbsms200bug

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Systems Management Server version 2.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

On primary sites, when Status Manager processes status messages, it batches them
up before committing them to the database for efficiency and scalability
reasons. The status messages are processed into the site database, but these
messages may be lost during a shutdown.

CAUSE
=====

When it processes a message, Status Manager checks the registry to get the next
ID to use as a primary key to insert the message into the database. If it cannot
get the next ID key from the registry, it dumps the batched status messages.
During a system shutdown, there is a possibility that Status Manager will not be
able to retrieve the registry value. This occurs because the base class registry
method that Status Manager uses tries to contact the security subsystem and a
"Cannot connect to RPC server" error message occurs because the security
subsystem is not available.

WORKAROUND
==========

To prevent a primary site from losing status messages, stop the SMS_Executive
service before rebooting the server.

STATUS
======

Microsoft has confirmed this to be a problem in Systems Management Server
version 2.0.

Additional query words: prodsms

======================================================================
Keywords          : kbtool kbsms200 kbsms200bug 
Technology        : kbSMSSearch kbSMS200
Version           : winnt:2.0
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2000.