DOCUMENT:Q256894 16-MAR-2001 [sms] TITLE :Windows 95 Clients Hang at Startup Randomly PRODUCT :Microsoft Systems Management Server PROD/VER::2.0 OPER/SYS: KEYWORDS:kbsms200 kbsms200bug kbsms200fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 2.0 ------------------------------------------------------------------------------- SYMPTOMS ======== Systems Management Server (SMS) clients that are running Microsoft Windows 95 may stop responding (hang) randomly at startup. When this occurs, both Explorer.exe and Microsoft Office Toolbar are displayed as "Not responding" in the Close Program dialog box; you must reboot the client computer to continue. CAUSE ===== This behavior can occur if two Clisvc95.exe threads are running at the same time. The first thread owns an object that the second thread needs. Because one thread is not responding to a system broadcast message, the rest of the system hangs pending the message delivery. Both threads are attempting to load a dynamic-link library (DLL); because they currently own each other's lock, the process deadlocks. RESOLUTION ========== To resolve this problem, obtain the latest service pack for Systems Management Server version 2.0. For additional information, please see the following article in the Microsoft Knowledge Base: Q236325 How to Obtain the Latest Systems Management Server 2.0 Service Pack STATUS ====== Microsoft has confirmed this to be a problem in Systems Management Server version 2.0. This problem was first corrected in Systems Management Server version 2.0 Service Pack 2. For additional information regarding this fix please the following article: Q244034 SMS: Windows 95/98 Clients Hang Opening E-mail Attachments or Associated Files Additional query words: prodsms ====================================================================== Keywords : kbsms200 kbsms200bug kbsms200fix Technology : kbSMSSearch kbSMS200 Version : :2.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.