DOCUMENT:Q257493 08-AUG-2001 [winnt] TITLE :Troubleshooting System Error 12 After Installing Q243222 Hotfix PRODUCT :Microsoft Windows NT PROD/VER:winnt:4.0; :4.0 OPER/SYS: KEYWORDS:kberrmsg ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0 - Microsoft Windows NT Server, Enterprise Edition version 4.0 - Microsoft Windows NT Workstation version 4.0 ------------------------------------------------------------------------------- SUMMARY ======= You may still receive the following error message The Spooler service could not be started. A system error has occurred. System error 12 has occurred. The access code is invalid. after you apply the hotfix described in the following Microsoft Knowledge Base article: Q243222 Spooler Does Not Start Immediately After Being Stopped MORE INFORMATION ================ This error message can also be caused by corrupted printer drivers. If you are still experiencing this behavior after applying the hotfix, identify any recently installed printer drivers and replace them with compatible printer drivers from the Windows NT 4.0 CD-ROM. For example, the Hewlett-Packard (HP) 4si and 5si drivers from the Windows NT 4.0 CD-ROM provide basic functionality for the HP 4000 and 8000 printers. If you cannot find a compatible printer driver on the Windows NT 4.0 CD-ROM, temporarily delete any suspect printers and printer drivers from the system, and then attempt to restart the spooler. For additional information about removing and reinstalling printer drivers, see the following article in the Microsoft Knowledge Base: Q135406 Steps to Manually Remove and Reinstall a Printer Driver Additional query words: ====================================================================== Keywords : kberrmsg Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400 kbWinNTS400search kbWinNTS400 Version : winnt:4.0; :4.0 Issue type : kbinfo ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.