DOCUMENT:Q257617 11-DEC-2001 [winnt] TITLE :Terminal Server Service Stops Responding if Other Service Hangs PRODUCT :Microsoft Windows NT PROD/VER:winnt:4.0,4.0 SP4,4.0 SP5 OPER/SYS: KEYWORDS:kbenv kbtool ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server versions 4.0, 4.0 SP4, 4.0 SP5, Terminal Server Edition ------------------------------------------------------------------------------- SYMPTOMS ======== After you start your Windows NT Server, Terminal Server Edition-based computer, the Terminal Server service may stop responding (hang) and not permit new connections. CAUSE ===== This problem can occur if the License Logging service is not responding. When you make a connection to the Terminal Server service, it provides the client license information to the License Logging service. If the License Logging service is not responding, new connections time out while the Terminal Server service waits for a reply from the License Logging service. RESOLUTION ========== To resolve this problem, obtain the latest service pack for Windows NT Server version 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in the Microsoft Knowledge Base: Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack STATUS ====== This problem was first corrected in Windows NT Server version 4.0, Terminal Server Edition Service Pack 6. Additional query words: ====================================================================== Keywords : kbenv kbtool Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbNTTermServ400 kbNTTermServ400sp4 kbNTTermServ400sp5 kbNTTermServSearch Version : winnt:4.0,4.0 SP4,4.0 SP5 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.