DOCUMENT:Q258749 11-DEC-2001 [winnt] TITLE :Terminal Server May Hang with "STOP 0X0000001E in Cdm.sys" PRODUCT :Microsoft Windows NT PROD/VER::4.0 OPER/SYS: KEYWORDS:kbenv kberrmsg kbTermServ ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0, Terminal Server Edition ------------------------------------------------------------------------------- SYMPTOMS ======== When you use a Terminal Server that is running Citrix MetaFrame 1.0, you may receive a "STOP: 0x0000001e in Cdm.sys" error message and the Terminal Server may stop responding (hang). Independent Computing Architecture (ICA) client sessions may hang and not reconnect. The following event may be logged in the System event log before the Save Dump entry: Event ID: 3025 Source: CDM Description: \Device\CdmRedirector X (where X is the client session number) RESOLUTION ========== To resolve this issue, contact Citrix to obtain the Me100068.exe hotfix: http://www.citrix.com Additional query words: stop 0x1e winntstop winnt ====================================================================== Keywords : kbenv kberrmsg kbTermServ Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbNTTermServ400 kbNTTermServSearch Version : :4.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.