DOCUMENT:Q261184 28-MAY-2000 [sms] TITLE :SMS: Tlist Causes Backup to Hang PRODUCT :Microsoft Systems Management Server PROD/VER:winnt:2.0,2.0 SP1,2.0 SP2 OPER/SYS: KEYWORDS:kbsms200 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server versions 2.0, 2.0 SP1, 2.0 SP2 ------------------------------------------------------------------------------- SYMPTOMS ======== When the Systems Management Server (SMS) Backup service (SMS_BACKUP) runs, the backup may not finish and Tlist.exe may stop responding (hang). During the site backup, the Backup service calls Machineinfo.bat (and therefore Tlist.exe) to gather information that is needed by the administrator in case rebuilding the site is necessary. WORKAROUND ========== 1. Copy the Pulist.exe file from the Microsoft Windows NT Resource Kit to the Sms\Bin\I386 folder. 2. Use a text editor (such as Notepad) to open the Sms\Bin\I386\Machineinfo.bat file. 3. Find the line that reads: TLIST.EXE >>%2%3Data.txt 4. Replace the line with a new line that reads: PULIST.EXE >>%2%3Data.txt 5. Save and then close the Machineinfo.bat file. Additional query words: prodsms SMS Tlist backup hung ====================================================================== Keywords : kbsms200 Technology : kbSMSSearch kbSMS200 kbSMS200SP1 kbSMS200SP2 Version : winnt:2.0,2.0 SP1,2.0 SP2 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.