DOCUMENT:Q263019 08-MAY-2002 [sms] TITLE :SMS Remote Control Hangs Windows 95 OEM Service Release 2 PRODUCT :Microsoft Systems Management Server PROD/VER:WINDOWS:95; winnt:2.0,2.0 SP1 OPER/SYS: KEYWORDS:kbsms200 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server versions 2.0, 2.0 SP1 ------------------------------------------------------------------------------- SYMPTOMS ======== After you install the Gdi.exe and Gdi32.dll updates that are documented in the following Microsoft Knowledge Base article, the SMS Remote Control agent generates a "Fatal Exception 0E in Gdi.exe" error message when you start a computer that is running Windows 95 OEM Service Release 2 (OSR2): Q229670 Calling EnumObjects() Leaks a Selector RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: Date Time Version Size File name Platform ----------------------------------------------------------------- 3/2/2000 12:20pm 4.00.952 131,072 Gdi32.dll Windows 95 OSR2 3/2/2000 12:20pm 4.00.952 312,512 Gdi.exe Windows 95 OSR2 STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. Additional query words: ====================================================================== Keywords : kbsms200 Technology : kbSMSSearch kbSMS200 kbSMS200SP1 Version : WINDOWS:95; winnt:2.0,2.0 SP1 Hardware : x86 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.