DOCUMENT:Q263389 11-JUN-2002 [sms] TITLE :Upgrading Multiple-User SMS 1.2 Clients Running Windows NT 3.51 PRODUCT :Microsoft Systems Management Server PROD/VER:winnt:2.0 SP2 OPER/SYS: KEYWORDS:kbsms200 kbsms200preSP3 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 2.0 SP2 ------------------------------------------------------------------------------- IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base: Q256986 Description of the Microsoft Windows Registry SYMPTOMS ======== If a Microsoft Windows NT 3.51-based computer is used by multiple users, multiple profiles are defined on that computer. If you upgrade the computer from Systems Management Server (SMS) 1.2 SP4 to SMS 2.0 SP2, some SMS 1.2 client items might remain in the user profiles. For example, a profile might retain the SMS 1.2 SP4 Client program group, or a "Cannot find file Smsrun32.exe" error message might appear during logon. These problems occur only on computers that are running Windows NT 3.51. WORKAROUND ========== WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk. To remove the SMS Client program group, start Program Manager and delete the Client program group. To prevent the "Cannot find file Smsrun32.exe" error message, use Registry Editor (Regedt32.exe) to open the HKEY_CURRENT_USER hive. In the HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows\Load key, delete the Smsrun32.exe value. You must repeat this method for each user. Additional query words: prodsms ====================================================================== Keywords : kbsms200 kbsms200preSP3 Technology : kbSMSSearch kbSMS200SP2 Version : winnt:2.0 SP2 Issue type : kbprb Solution Type : kbnofix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.