DOCUMENT:Q263399 04-AUG-2000 [sms] TITLE :SMS: Repackager Stops Responding During Visio 2000 Compilation PRODUCT :Microsoft Systems Management Server PROD/VER:winnt:2.0 OPER/SYS: KEYWORDS:kb3rdparty kbtool kbsms200 kbsms200bug kbPackage kbsmsInst kbsms200preSP3 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 2.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you try to repackage Visio 2000 by using the Systems Management Server (SMS) installer utility, the repackage function may stop responding (hang) or generate a Dr. Watson error message. CAUSE ===== This problem can occur because Visio 2000 does not support a silent installation by using the SMS installer. For Visio 2000, setup technologies shifted from InstallShield to the Microsoft Installer (MSI). Unanticipated complications in integrating the new MSI technology precluded the inclusion of the silent installation feature in Visio 2000. WORKAROUND ========== To work around this problem, corporate deployment of Visio 2000 provides three alternatives to silent installation for large organizations: - Publish by using Windows 2000 Active Directory. - Use a Windows Terminal Server installation. - Use a network installation. STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. MORE INFORMATION ================ For more information about this topic, please view the following Microsoft Web site: http://www.microsoft.com/office/visio/ The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: prodsms ====================================================================== Keywords : kb3rdparty kbtool kbsms200 kbsms200bug kbPackage kbsmsInst kbsms200preSP3 Technology : kbSMSSearch kbSMS200 Version : winnt:2.0 Issue type : kbbug Solution Type : kbnofix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.