DOCUMENT:Q263691 08-MAY-2002 [winnt] TITLE :Environment Variables in TrustedDriverPath Are Not Resolved PRODUCT :Microsoft Windows NT PROD/VER:winnt:4.0 SP5,4.0 SP6 OPER/SYS: KEYWORDS:kbenv ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server versions 4.0 SP5, 4.0 SP6, Terminal Server Edition ------------------------------------------------------------------------------- SYMPTOMS ======== Drivers may not be copied from the trusted drivers path. Instead, you may be prompted to insert a CD-ROM. CAUSE ===== This problem can occur if the following registry key is set to %SystemRoot%\system32\spool\drivers\w32%PROCESSOR_ARCHITECTURE%: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Providers\LanMan Print Services\Servers\TrustedDriverPath Because of this, the variables are not resolved, and the drivers are not copied from the TrustedDriverPath. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows NT 4.0 service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: Date Time Size File name Platform ------------------------------------------------------------- 05/31/2000 06:02p 164,112 Win32spl.dll Alpha 05/31/2000 06:17p 80,144 Win32spl.dll Intel STATUS ====== Microsoft has confirmed this to be a problem in Windows NT 4.0. Additional query words: ====================================================================== Keywords : kbenv Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbNTTermServ400sp5 kbNTTermServ400sp6 kbNTTermServSearch Version : winnt:4.0 SP5,4.0 SP6 Hardware : ALPHA x86 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.