DOCUMENT:Q266232 15-AUG-2002 [sms] TITLE :Windows 9x Clients Hang When Remote Control Agent Is Installed PRODUCT :Microsoft Systems Management Server PROD/VER::2.0,2.0 SP1,2.0 SP2,2.0 SP3 OPER/SYS: KEYWORDS:kbinterop kbClient _IK964 kbsms200 kbsms200bug kbsms120 kbsms120bug kbHelpDesk kbsms200 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server versions 2.0, 2.0 SP1, 2.0 SP2, 2.0 SP3 ------------------------------------------------------------------------------- SYMPTOMS ======== On some Microsoft Windows 9x-based clients, when you install the Remote Control agent, the computer may stop responding (hang) while displaying low-resource error messages. While the computer hangs, a background process named Winoldap runs. When this issue occurs, the Remctrl.log file contains the following text: Performing a INSTALL type installation Starting install.log Successfully notified SMS that installation has not completed. Remote Control Installation starting. Looking for conflicting products on a Windows 9X system Installing SMS Remote Control on Windows 95. Installing Windows 95 Remote Control Files. Checking the client machine type. NOTE: This error message is an example from a computer running Windows 95. Error messages may differ between operating systems. RESOLUTION ========== To resolve this problem for English-based clients, obtain the latest service pack for Systems Management Server version 2.0. For additional information, click the article number below to view the article in the Microsoft Knowledge Base: Q236325 SMS: How to Obtain and Install Systems Management Server 2.0 Service Pack 2 To resolve this problem for International clients, obtain the Systems Management Server version 2.0 Service Pack 4 (SP4) Hotfix Rollup package (HRP). For additional information, click the article number below to view the article in the Microsoft Knowledge Base: Q323206 SMS: List of Bugs Fixed in the Systems Management Server 2.0 Service Pack 4 Hotfix Rollup Package WORKAROUND ========== To work around this issue, use any of the following methods: - Quit the Winoldap process: 1. On the client, press CTRL+ALT+DELETE to open the Close Program dialog box. 2. Click Winoldap, and then click End Task. 3. Reboot the client computer. The Remote Control agent should be installed properly after the client restarts. - You can work around this problem by disabling the Remote Tools Client agent on the entire site. STATUS ====== Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Systems Management Server 2.0 Service Pack 4. MORE INFORMATION ================ WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk. When the client hangs, Remctrl.exe is attempting to determine the computer type. This detection is necessary so that Remctrl.exe can determine if the Nec-PC98 components need to be installed. The Pcdetect code first attempts to read a SetupMachineType registry value (from HKEY_LOCAL_MACHINE\ENUM\ROOT\*PNP0C01\0000) to determine the computer type. If this process does not succeed, Remctrl.exe loads a real-mode program (Pcddos.exe) to perform the computer-type detection. To force LSM to perform a polling cycle when the LSM thread or Systems Management Server Executive service is stopped and restarted, set the following registry value to 0 (zero): HKEY_LOCAL_MACHINE\Software\Microsoft\SMS\Components\SMS_NT_LOGON_SERVER_MANAGER\Last Update Cycle Additional query words: prodsms dell ibm ====================================================================== Keywords : kbinterop kbClient _IK964 kbsms200 kbsms200bug kbsms120 kbsms120bug kbHelpDesk kbsms200preSP4fix kbRemoteProg Technology : kbSMSSearch kbSMS200 kbSMS200SP1 kbSMS200SP2 kbSMS200SP3 Version : :2.0,2.0 SP1,2.0 SP2,2.0 SP3 Hardware : x86 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.