DOCUMENT:Q268087 23-OCT-2000 [winnt] TITLE :User Cannot Log on From Web Client PRODUCT :Microsoft Windows NT PROD/VER::2.1,2.2 OPER/SYS: KEYWORDS:kbnetwork kbtool ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Metadirectory Services, versions 2.1, 2.2 ------------------------------------------------------------------------------- SYMPTOMS ======== When you try to log on to a Microsoft Metadirectory Services-based server by using a Web browser such as Microsoft Internet Explorer 5, you are prompted to provide your network credentials in the Enter Network Password dialog box. After you type your user name (logon ID) and password and click OK, this process may repeat twice, and you may then receive a blank page in the Web browser. CAUSE ===== This issue can occur for any of the following reasons: - Your password has not been previously set in the metaverse by the administrator. - Your password has been incorrectly set. - You have typed an incorrect user name or password. NOTE: If your password has not been set, any password that you enter is considered to be invalid. RESOLUTION ========== To resolve this issue, verify that you are typing the correct user name and password. If this does not resolve the issue, contact the administrator to verify your user name or password in the metaverse. MORE INFORMATION ================ You can set a user's logon ID in the E-mail box on the General tab of the user's properties. You can set a user's password on the Identity tab of the user's properties page. A user's password must be manually set in the metaverse by the administrator because Microsoft Metadirectory Services (MMS) cannot discover passwords from a connected directory and import them into the metaverse. Additional query words: via zoomit ====================================================================== Keywords : kbnetwork kbtool Technology : kbMMSSearch kbMMS210 kbMMS220 Version : :2.1,2.2 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.