DOCUMENT:Q269177 09-MAY-2002 [sms] TITLE :SMS: Calls to GetKeyboardType() May Not Work PRODUCT :Microsoft Systems Management Server PROD/VER::2.0,2.0 SP1,2.0 SP2 OPER/SYS: KEYWORDS:kbsms200 kbsms200bug kbsms200preSP3fix kbsms200SP3fix kbsms200preSP4fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server versions 2.0, 2.0 SP1, 2.0 SP2 ------------------------------------------------------------------------------- SYMPTOMS ======== Programs that call the GetKeyboardType function on Microsoft Windows 2000-based computers may not return the correct keyboard information, even if a standard keyboard is in use. This issue may cause a variety of symptoms to occur. The symptoms depend on how the program is designed to deal with a return value of '0' from GetKeyboardType. This behavior occurs when Systems Management Server (SMS) Remote Control is installed on the Windows 2000-based computer, or on a Windows NT 4.0 workstation. RESOLUTION ========== Windows 2000: To resolve this problem, obtain the latest service pack for Systems Management Server version 2.0. For additional information, please see the following article in the Microsoft Knowledge Base: Q288239 SMS: How to Obtain the Latest Systems Management Server 2.0 Service Pack Windows NT 4.0: There is no supported fix at this time. STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Systems Management Server 2.0 Service Pack 4. MORE INFORMATION ================ Valid keyboard types that GetKeyboardType can return are 1 through 7. 0 is not a valid keyboard type. For more information about the GetKeyboardType function, see the following Microsoft Developer Network (MSDN) Web site: http://msdn.microsoft.com/library/psdk/sysmgmt/sysinfo_3qsl.htm Sample Symptoms --------------- When this issue occurs, symptoms similar to the following sample symptoms may occur. IBM Personal Communicator: You may receive the following error message: PCSKBD110 - Enhanced 101 or 102 key US and Non US keyboards is not supported. Oracle Client Software: You may receive the following error message: Event ID 26 Application error: F45RUN caused a General Protection Fault in module UT23WIN.DLL at 0001:09D0. Additional query words: prodsms ====================================================================== Keywords : kbsms200 kbsms200bug kbsms200preSP3fix kbsms200SP3fix kbsms200preSP4fix Technology : kbSMSSearch kbSMS200 kbSMS200SP1 kbSMS200SP2 Version : :2.0,2.0 SP1,2.0 SP2 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.