DOCUMENT:Q269214 08-MAY-2002 [winnt] TITLE :ICA Browser Hangs with Windows NT 4.0 Terminal Server SP6 PRODUCT :Microsoft Windows NT PROD/VER::4.0 SP6 OPER/SYS: KEYWORDS:kb3rdparty kbenv kbWinNT400PreSP7Fix kbbpqfe1a kbgraphxlinkcritical ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0 SP6, Terminal Server Edition ------------------------------------------------------------------------------- SYMPTOMS ======== After you apply Windows NT Server 4.0, Terminal Server Edition, Service Pack 6 (SP6), any of the following symptoms may occur: - Users may not be able to access information on servers by using either Citrix Server Administrator or Terminal Server Administrator. This behavior may occur sporadically. - Csrss.exe processes may not terminate properly after a client session logoff. These orphaned Csrss.exe processes stop responding (hang) until you reboot the server. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows NT 4.0 Server, Terminal Server Edition service pack that contains this fix. To resolve this problem immediately, download the fix as instructed below or contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The following file is available for download from the Microsoft Download Center: Download Download Q269214i.exe now (http://www.microsoft.com/downloads/release.asp?ReleaseID=24031) For additional information about how to download Microsoft Support files, click the article number below to view the article in the Microsoft Knowledge Base: Q119591 How to Obtain Microsoft Support Files from Online Services Microsoft used the most current virus detection software available on the date of posting to scan this file for viruses. After it is posted, the file is housed on secure servers that prevent any unauthorized changes to the file. The English version of this fix should have the following file attributes or later: Date Version Size File name Platform --------------------------------------------------------- 08/17/2000 4.0.1381.33402 12,600 Tdasync.sys x86 08/17/2000 4.0.1381.33402 18,488 Tdipx.sys x86 08/17/2000 4.0.1381.33402 17,016 Tdnetb.sys x86 08/17/2000 4.0.1381.33402 10,232 Tdpipe.sys x86 08/17/2000 4.0.1381.33402 16,152 Tdspx.sys x86 08/17/2000 4.0.1381.33402 18,360 Tdtcp.sys x86 WORKAROUND ========== As a workaround, you can reboot the server, or revert to Windows NT Server 4.0, Terminal Server Edition, Service Pack 5. STATUS ====== Microsoft has confirmed this to be a problem in Windows NT 4.0 Server, Terminal Server Edition. Additional query words: WTS Independent Computing Architecture ====================================================================== Keywords : kb3rdparty kbenv kbWinNT400PreSP7Fix kbbpqfe1a kbgraphxlinkcritical Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbNTTermServ400sp6 kbNTTermServSearch Version : :4.0 SP6 Hardware : ALPHA x86 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.