DOCUMENT:Q269367 14-AUG-2002 [iis] TITLE :Synciwam Utility Does Not Function and Generates Error 80110414 PRODUCT :Internet Information Server PROD/VER::2000 OPER/SYS: KEYWORDS:kberrmsg kbtool ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows 2000 Server ------------------------------------------------------------------------------- SYMPTOMS ======== When you run the Synciwam utility (Synciwam.vbs) to synchronize Internet Information Services (IIS) out-of-process applications, it may not function, "Error 80110414" is generated, and you see the following output in Verbose mode: Updating Applications: Name: IIS Out-Of-Process Pooled Applications Key: {3D14228D-FBE1-11D0-995D-00C04FD919C1} Error: 80110414 CAUSE ===== This behavior may occur because the password for the IWAM_ account is mismatched between the Windows Active Directory and the IIS metabase, so Synciwam.vbs cannot synchronize the processes to the IWAM_ account as needed. It may also occur if the IWAM_ account is locked out or disabled. RESOLUTION ========== Match the password that is used by the IWAM_ account in the IIS metabase with the password that is used by the IWAM_ account in Active Directory. You can do this manually, as outlined in the following steps: 1. Use a get command to find out which account is being used for the Web Application Manager (WAM) in the IIS metabase. For example, for http://, you would use the following syntax: c:\Inetpub\AdminScripts> adsutil GET w3svc/WAMUserName WAMUserName: (String) "IWAM_" 2. Expand the Component Services folder, expand Computers, and then expand My Computer to locate the COM+ Applications folder. Right-click "IIS Out-Of-Process Pooled Applications". Make sure the "Disable changes" box on the Advanced tab is cleared to ensure that any changes made to the IWAM_ account in Active Directory take effect. 3. On a domain controller, open the Active Directory Users and Computers snap-in. On a member server, right-click My Computer, click Manage, expand System Tools, expand Local Users and Groups, and then click the Users folder. 4. In the right pane, locate the account that was returned in step 1. Right-click the account, and then click Set Password to reset the password. For this example, the password is "Password." Also verify that the Account is disabled and Account is locked out check boxes are not selected. 5. Set the new password in the IIS metabase. From a command prompt, type the following command: c:\Inetpub\AdminScripts> adsutil SET w3svc/WAMUserPass Password WAMUserPass: (String) "Password" 6. Stop, and then start the IIS Admin service. You can do this from the Services snap-in. You can also use the net stop iisadmin /y, and the net start w3svc commands. Now you can run Synciwam.vbs successfully. MORE INFORMATION ================ For additional information, click the article numbers below to view the articles in the Microsoft Knowledge Base: Q269001 XADM: Conferencing Server Not Starting w/ Event 36, W3SVC Q195956 Cannot Set AppRoot OutProc, MTS Package Identity Set to 'Y' Q255770 PRB: ASP Generates Logon Failure: Unknown User or Bad Password Additional query words: Synchiwam.vbs Synchiwam ====================================================================== Keywords : kberrmsg kbtool Component : WebClient Technology : kbwin2000Serv kbwin2000ServSearch kbwin2000Search Version : :2000 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.